Frequently Asked Questions
Everything you need to know about scanning, routines, payments, privacy, and partner brands.
Have a question not listed here?
Our team is available via our WhatsApp community or email.
Getting started
A skin analysis app built for melanin-rich skin. You scan, see what your skin is doing, get a routine and shop products matched to you.
Your first 3 skin analyses are free. After that you can pay per scan or choose a bundle.
The scan runs in our Android app on Google Play. The web app works in any browser for shopping and your account.
You can browse the marketplace in the web app. To get your routine, take a scan.
Your scan
Face a window or step into soft natural daylight, keep your hair off your face, and skip filters.
Once a week is a good rhythm. Skin changes slowly, and weekly scans show real change.
Skin changes from day to day, and light changes results too. Scan in similar light each week to compare fairly.
Products and routines
Your routine comes from your scan. Product matches in the marketplace come from your preferences and budget. Using both gives you the closest fit.
Through the Niva marketplace in the web app, from our partner brands.
Payments
With M-Pesa. You approve a prompt on your phone and your analyses are ready.
You can buy a single scan or a bundle whenever you like.
Privacy and safety
No. It is a skincare guide and does not diagnose or treat conditions.
[Confirm and add your answer]
Contact [privacy email] and we will help you.
For brands
Fill in the form on our For Brands page and we will reply.
Start with your free skin scan today.