Your skin. Your data. Your say.
Your face is personal. Here is plainly what we collect, why we use it, and what you control.
What we collect
5 CategoriesYour account details, such as your name, phone number or email, and the device you use.
Selfies taken in the app, used for your skin analysis.
What you tell us about your skin through questions and your Skin Diary.
Your approximate location, so we can consider things like UV and humidity where you are.
What you buy or save in the marketplace.
Why we use it
4 ObjectivesTo analyse your skin and build your routine.
To match products to you.
To track your progress over time.
To run and secure the service.
With your permission, we may also use scans to improve Niva's models. That is a separate choice, and you can say no.
How we protect it
Data is encrypted in transit.
Data is stored encrypted.
Passwords are never stored in plain text.
Access to user data is limited to authorised people and protected with multi-factor authentication.
Governance, Rights & Legal
You can ask to see your data, correct it, delete it, or withdraw your consent at any time. Contact privacy@nivaafrica.com.
Brands only receive your personal details if you choose to share them.
We adhere to stringent data protection standards including the Data Protection Act, 2019. We are registering with the Office of the Data Protection Commissioner, and that registration is in progress.
Niva is a skincare guide. It does not diagnose or treat conditions. For pain, bleeding or skin changes that worry you, please see a doctor or dermatologist.
Niva is a product of Ivra Africa Limited.
Nairobi, Lower Hill Road, Upper Hill, Duplex Suites · P.O Box 75099, 00200 - City Square